Mobiquity: Are your customers satisfied with your digital channels?

Unsurprisingly, banking apps are the most used mobile app after social media and weather apps. Mobile banking usage has skyrocketed as more consumers experience the benefits of greater convenience, speed, and financial insights driven by new app features and upgrades. Therefore, mobile apps enable banks to build engaging relationships with their customers.

But an important question remains – are banks still listening to their customers?

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Author: Lauren Towner