‘Response rates have been too slow’: Westpac brings call centre jobs back to Australia
Jul31

‘Response rates have been too slow’: Westpac brings call centre jobs back to Australia

Westpac is moving 1000 jobs that are being carried out in India and the Philippines back to Australia after complications in overseas operations led to slow customer service and cost the lender valuable business during the pandemic. The country’s second-largest bank pointed to a surge in customers needing assistance and delays in its home loan processing and call centres as it announced it would bring the jobs back to Australia....

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Westpac New Zealand Completes Major Banking Technology Transformation with ACI Worldwide
Oct25

Westpac New Zealand Completes Major Banking Technology Transformation with ACI Worldwide

Westpac NZ shifts banking technology paradigm with real-time payments and fraud prevention delivered through ACI Universal Payments solutions ACI Worldwide announced that Westpac New Zealand has completed a wide-ranging banking technology transformation, underpinned by ACI’s powerful and comprehensive Universal Payments (UP) portfolio of solutions. Westpac NZ, one of New Zealand’s leading retail, corporate and investment banks, has...

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UnionPay International Cooperates with Westpac
Apr26

UnionPay International Cooperates with Westpac

80% of ATMs in New Zealand accept UnionPay cards UnionPay International announced that it has cooperated with Westpac to enable all the ATMs and about 1,300 online merchants subordinate to Westpac in New Zealand to accept UnionPay cards. So far, UnionPay cards are accepted at 80% of the local ATMs. Cai Jianbo, CEO of UnionPay International, and Simon Power, General Manager of Consumer Banking and Wealth at Westpac, attended the...

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Sibos 2016: Philip Joyce from Westpac
Oct06

Sibos 2016: Philip Joyce from Westpac

Philip Joyce from Westpac speaks to us at Sibos, Geneva.

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