‘Response rates have been too slow’: Westpac brings call centre jobs back to Australia
Jul31

‘Response rates have been too slow’: Westpac brings call centre jobs back to Australia

Westpac is moving 1000 jobs that are being carried out in India and the Philippines back to Australia after complications in overseas operations led to slow customer service and cost the lender valuable business during the pandemic. The country’s second-largest bank pointed to a surge in customers needing assistance and delays in its home loan processing and call centres as it announced it would bring the jobs back to Australia....

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