Avaya Ava™ Brings AI to Life for a Better Customer Experience
Jan31

Avaya Ava™ Brings AI to Life for a Better Customer Experience

Introducing Avaya Ava, a cloud-based AI solution for automating and managing digital interactions with customers through social and messaging platforms Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience.  Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables...

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