UK Banks Ditch the ‘Human Touch’ in Race for Relevance
Sep26

UK Banks Ditch the ‘Human Touch’ in Race for Relevance

Almost three quarters (74%) of all banks across the UK say they expect to eliminate human interaction from their retail banking services within the next decade, as rapidly evolving customer behaviours and expectations render traditional banking services obsolete. According to research by leading digital innovator Avanade, almost two thirds (63%) senior IT and digital decision makers from across the UK banking sector recognise that...

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