Efforts to Tackle Mobile Fraud are being Hampered by a Lack of Clarity around Liability, says Aspect Software
Nov23

Efforts to Tackle Mobile Fraud are being Hampered by a Lack of Clarity around Liability, says Aspect Software

If positive customer experience is to be maintained, organisations need to establish clear lines of accountability on fraud issues Despite the mobile channel being an increasingly lucrative one for fraudsters to exploit, efforts to implement watertight authentication are being stymied by a lack of clarity around which party is liable in the event of sensitive data being compromised by hackers. It is time that mobile network operators...

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Customer Engagement is more Important than Increasing Profit and Business Growth, says the C-suite
Aug24

Customer Engagement is more Important than Increasing Profit and Business Growth, says the C-suite

New research from Aspect Software finds that customer engagement is a popular Boardroom topic, but confusion reigns over the finer details Customer engagement is one of the most highly valued business functions for the C-suite and has firmly established itself as a board level issue, according to the latest research from Aspect Software. However, there is a recognition that no system is perfect, with several steps needed to be taken...

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Emerging Mobile Technology can Tackle Ongoing Issue of Social Engineering Fraud
Jul27

Emerging Mobile Technology can Tackle Ongoing Issue of Social Engineering Fraud

A new mobile technology designed to halt sophisticated digital identity fraud, could eradicate cumbersome verification processes on online banking and mobile apps, and halt the ongoing issue of social engineering in its tracks. Aspect Software, which has already saved a major British bank £10m per year in fraud losses with its Aspect Verify™ trust platform, says ongoing developments with the technology is looking to finally seal the...

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Aspect Software launches Aspect Verify™ 17 in the UK
Jul25

Aspect Software launches Aspect Verify™ 17 in the UK

Trust platform adds “Proximity” checks and advanced reporting to increase completion rates and reduce friction Banks and payment services providers are set to benefit from new identity verification functionality in the latest major version release of the trust platform, Aspect Verify version 17 from Aspect Software. The software has been designed to offer heightened support for multi-factor identity authentication for internet...

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Banks’ Inflexible and Restrictive Processes Leave Fraud Victims Frustrated
Jul05

Banks’ Inflexible and Restrictive Processes Leave Fraud Victims Frustrated

Study of bank fraud victims reveals “default” card-blocking and 4-day wait for reimbursement leaves at least one in 10 consumers frustrated and vulnerable Following its latest consumer study into banking fraud, Aspect Software found that restrictions imposed by victims’ banks and credit card providers after fraud has occurred are causing frustration and leaving 1 in 10 people without access to any money and relying on friends and...

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Over a Quarter of Fraud Victims Spotted Suspicious Activity Before Banks
Jun21

Over a Quarter of Fraud Victims Spotted Suspicious Activity Before Banks

Lack of proactivity from banks and credit card providers leave cards unexpectedly blocked and many vulnerable consumers without cash, finds new research from Aspect Software 28 per cent of UK consumers that have experienced banking fraud in the last year reported the incidences to their providers first, according to new research. And, according to the latest research by Aspect Software, one in five victims only discovered there was an...

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Aspect Software Showcases its Cloud Customer Engagement Centre on Tour of UK & Ireland
May16

Aspect Software Showcases its Cloud Customer Engagement Centre on Tour of UK & Ireland

Aspect Software will showcase Aspect Via in London, Manchester and Dublin between 23rd -25th May 2017 Following the launch of its 100 per cent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via™ Customer Engagement Centre (CEC), Aspect Software is embarking on a tour of the United Kingdom and Ireland to showcase the platform and to present its vision on market trends and the future of customer engagement. Aspect is...

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Financial Service Customer Trends Providers Must Respond To
Apr26

Financial Service Customer Trends Providers Must Respond To

Stephen Ball, Senior VP Europe & Africa at Aspect Software The banking world is changing fast. With the era of open banking upon us and a growing number of ‘challenger banks’ and fintech providers emerging to shake up the established order, traditional financial services firms will need to take a close look at how they operate in order to keep up. The fact is that it’s no longer enough to just offer the basics. Today’s customers...

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eg’s Back Office Optimisation Software Aspect Software Inc. Closes Deal
Aug23

eg’s Back Office Optimisation Software Aspect Software Inc. Closes Deal

eg solutions plc, the leading back office workforce optimisation company, is pleased to announce that its partner Aspect Software Inc. has closed a three-year contract with a leading social networking corporation (‘the Client’) to supply eg’s back office optimisation software. The initial contract is valued at US$1 million with up to 4,000 licences being deployed over the next 3 years. Professional services revenues will start to be...

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Aspect Software Calls for Networks and Banks to Collaborate
Jul27

Aspect Software Calls for Networks and Banks to Collaborate

Total fraud grows while ‘cyber’ fraud accounts for over half of incidents According to the latest Crime Survey bulletin from the Office of National Statistics released this month, ‘cyber-related’ fraud made up over half (51 per cent) of all 3.8 million fraudulent incidents during the preceding 12 months to March 2016. Of this number, two-thirds (66 per cent) were categorised as ‘bank and credit account’ fraud. Using new statistics...

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