Digital Technology Raises the Bar for Customer Service
Jun19

Digital Technology Raises the Bar for Customer Service

New digital services and technologies are having a profound impact on the mindset of Canadian consumers, who now have higher expectations than ever before when it comes to customer service. Although most (71%) believe companies are stepping up their game to meet expectations, few are really making an impression. According to the latest American Express Global Customer Service Barometer, only five per cent of consumers believe...

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