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Carole Layzell

Carole Layzell
Channel Service Director
Nationwide Building Society

Carole Layzell

A highly experienced Senior Leader having achieved a successful career at Director level within the financial services sector, delivering enhanced customer experience and retention through transformational cultural change and innovative digital solutions with commitment to total quality; proven experience of leading, coaching & mentoring diverse operational teams in a complex and regulated environment with international reach, designing and implementing innovative strategies, building key relationships, and influencing at Board level and as an expert advisor to government and other external partners.

• International Key Note Speaker (WeAreTechWomen, CX foundation – Maldives & Digital Mobility Exchange – Berlin)
• British Quality Foundation award winner for the work on Proactive Customer Experience.