Fintech Finance Presents: The Fintech Show 3.07– The Bumper KYC Episode
In this bumper episode of The Fintech Show we look at KYC or Know Your Customer! Unlike our other episodes, this time we look at various different verticals within the financial industry. From eToro to Aegon we get the low down on how digital platforms can really know who you are. Featured in today’s episode we have: Melissa Global Intelligence’s – Barley Laing Checkout.com’s – Matthieu Barral Tandem...
Fintech Finance Presents: The Fintech Show 3.06 – Digital Customer Experience in an Analogue World
In this episode of The Fintech Show, we look into the special world of digital customer experience for specialist financial institutions. To get the low down we visit Richard Farrell from Netcall the customer experience software specialists. Specialist lending banks are in a sector of the industry that typically relies on face to face contact for its CX. So we caught up with Charles McDowell and Russ Fitzgerald from Hampshire Trust...
Fintech Finance Presents: The Fintech Show 3.05 – Guess Who? Part 2
Following the previous episode of The Fintech Show we continue to look at new approaches to KYC, or “Know Your Customer”. In a world where everyone expects the same level of personalization and speed from their bank that they get from their smartphone, is it getting harder or easier for banks to manage their KYC? Doug Mackenzie sat down with the Natwest’s Angela Byrne, Chloe Butler spoke with Tim Fouracre from business...
Fintech Finance Presents: The Fintech Show 3.04 – Guess Who? Part 1
In this episode of The Fintech Show we find out about new approaches to KYC, or “Know Your Customer”. In a world where everyone expects the same level of personalisation and speed from their bank that they get from their smartphone, is it getting harder or easier for banks to manage their KYC? We’ve been lucky enough to have Doug Mackenzie sit down with the Natwest’s Angela Byrne, Chloe Butler speaks with Tim Fouracre from...
Fintech Finance Presents: The Fintech Show 3.03 – That Open Application Programming Interface Life
In this episode of The Fintech Show, we investigate how RBS, Sensedia and TSB are reshaping the financial industry by using open Application programming interfaces to collaborate and innovate. We speak with Jamie Broadbent, Head of Digital & Innovation at RBS International, Pol Navarro the Digital Director at TSB, and Stephen Walsh the Director of EMEA at...
Fintech Finance Presents: The Fintech Show 3.02 – The New Way to Lend
In this episode of The Fintech Show we learn about how Open Banking will soon help improve financial inclusion. We speak with Bis Das from Equifax and Raman Bhatia, Head of Digital Banking from HSBC who both showcase their strategies that help people who have been traditionally excluded from being lent to,...
Fintech Finance Presents: The Fintech Show 3.01 – Go MidWest For Fintech
In this episode of The Fintech Show, we have one of our location low downs! We constantly hear about how critical it is to be in London or New York to set up a fintech company however with rising real estate costs, how much innovation is being prevented just by the cost of living? JobsOhio, in the MidWest of the USA asked us to come and see what their State has done, to enable all fintechs and financial institutions to succeed and go...
Fintech Finance Presents: The Fintech Show 2.21 – The Biggest Branching Out Episode Ever!
Hello, and welcome to The Fintech Show! This week’s episode is all about bank branches; can they re-establish relevance and survive in the digital era? To find out, we sit down with Allen International, who specialise in innovative branch design with the modern consumer in mind. We also speak with Bank of Ireland and Virgin Money, who tell us all about their branch networks and efforts to retain that human connection with their...
Fintech Finance Presents: The Fintech Show 2.20 – How to give the customer what they want!
In this episode of The Fintech Show we ask the question, how can customers actually know what they want from Open Banking, when they don’t even know what it is? To get to the bottom of what open banking can ACTUALLY provide customers going forward we sit down with industry specialists from Mastercard, UL and...
Fintech Finance Presents: The Fintech Show 2.19 – The Role of the Branch
In this episode of The Fintech Show we find out the role of the Branch in today’s society. We travel the world to see how different regions are grappling with the changing role of the Branch. We speak with Glory Global who help institutions around the world with their cash management. Danske Bank, one of the key financial players in Denmark let us know what is happening with Branches in Scandinavia. Over in the UK, Doug...
Fintech Finance Presents: The Fintech Show 2.18 – Branching Out
In the latest episode The Fintech Show, we find out how bank branches are being developed for the future. In a world where real estate prices are sky high and the bank branch is a rare sight, we find out how Bank of Ireland have bucked the trend and have created a real community in their branches. Over in the UK, Doug Mackenzie hears from Allen International about how they can help design and implement the bank branch of the...
Fintech Finance Presents: The Fintech Show 2.17 – Ai, Innovation and more!
In this episode of the Fintech Show, we scope out the newest innovations that are changing finance as we speak. This week we sit down with industry leaders like Lisa Frazier from Wells Fargo, and James Binns from Barclays, to get their lowdown on new tech and artificial intelligence. Meanwhile, over at this year’s MASSIVE Sibos event in London, we got exclusive interviews with SmartStream global product manager Peter Hainz and...
Fintech Finance Presents: The Fintech Show 2.16 – Serving the Sole Trader
In this episode of The Fintech Show we find out what it’s been like to bank as an SME for the last couple of decades. Why have the larger institutions neglected the sole trader? It’s not all doom and gloom though as we hear from three agile financial services organisations, Banking Circle, Monese and Square to find out how they can serve SMEs going into the next decade and...
Fintech Finance Presents: The Fintech Show 2.15 – Self Driving Finance
In this latest episode of The Fintech Show we look at how people are starting to manage their money in the digital age. With many of us needing to manage our money on a day-to-day basis, we want to know how incumbents are planning to address this whilst eliminating traditional friction. So we spoke with the Royal Bank of Canada, United Overseas Bank, and Santander, to find out how they’re tackling the desires of modern customers. We...
Fintech Finance Presents: The Fintech Show 2.14 – The Real-Time Journey
In this episode of The Fintech Show, we study the journey to accessing real-time payments. What’s it like? How easy it is? Also why is it so critical for financial institutions and services companies alike to get on board with this scheme that is revolutionising the industry. This episode we speak with Anne Boden, CEO of Starling Bank, Bottomline Technologies who can and have helped organisations get on board with Real-Time tech and...
Fintech Finance Presents: The Fintech Show 2.13 – Ai, Experience and Excellence
In this episode of The Fintech Show, we learn about Ai from the best. We speak to JP McKenna from NatWest about Ai and its uses for Customer Experience. SmartStream tells Ali Paterson all about their new service unveiled at...
Fintech Finance Presents: The Fintech Show 2.12 – How to be a digital, intelligent bank
In this episode of The Fintech Show, we find out everything digital. From payments, customer experience to regulation, every aspect of banking has changed. We sit down with SAP, Lloyds and Santander Mexico to explore how the banks have handled compliance with regulations and industry trends such as open banking and PSD2. We also take a look at some of the issues when dealing with cross- border payments in...
Fintech Finance Presents: The Fintech Show 2.11 – The Netflixifaction of Finance
In this episode of The Fintech Show we find out how digital technologies are allowing banks to talk to their customers in the most personal of ways. With so much data on their customers banks are in a great position to become the most personalised industry in the world, so to find out how we spoke with Quadient, a company that can allow even the largest institution to talk to their customers like their neighbour. To find out how the...
Fintech Finance Presents: The Fintech Show 2.10 – The Future of Fighting Fraud
In this episode of The Fintech Show, we find out about fraud in the digital age. Now that you don’t even have to meet your banker, how can digital banks use ai and data to protect their customers? To find out more, we spoke with Harriet Rees and Simon Waring at Starling Bank to see how they’ve excelled at fighting cyber fraud. Gareth Evans at BAE Systems gives us the low down on how important data has become in the fight...
Fintech Finance Presents: The Fintech Show 2.09 – Defend
In this episode, we look into how to set up cloud-based systems with security in mind. We speak with Peter Martini from iboss, about “cloud sacrifice,” protecting users and the evolution of cloud control and visibility. Simon Waring from Starling Bank talks about how being a bank that was born in the cloud enable them to bypass the transition phase and some of the advantages and opportunities around...
Fintech Finance Presents: The Fintech Show 2.08 – Open for Business!
In this episode of The Fintech Show we take a look at how PSD2 is fueling a change in behavior from the banks. Fiona McFarlane catches ups with Franziska Zangl and Oliver Dlugosch from NDGIT about how to handle some of these complexities and how to define a strategy for this. Oliver Guillaumond from ING talks to us about how; regulation aside; you need to look at more of a country by country approach of how best to deal with this open...
Fintech Finance Presents: The Fintech Show 2.07 – The Future of Banking
In this episode of The Fintech Show we take a look at Open Banking but not in the past tense. Open Banking has landed and not taken off again. In this episode, we are looking back to the future, where it will be going. We find out how it will democratise financial services, destroy banks and ultimately create a different way of looking at money. With author Brett King, Tony Prestedge, Executive Director of Nationwide and Richard...
Fintech Finance Presents: The Fintech Show 2.06 – The Current State of Affairs
In this episode of The Fintech Show, we take a step back and take a look at an industry that has changed so much in the last year. Technology has changed so much that customers don’t even know what they want. So to find out the best and brightest we spoke to some of the biggest financial institutions and organisations to see what they’ve been working on. From Bank of America, SmartStream, BNY Mellon and DBS you can hear it...
Fintech Finance Presents: The Fintech Show 2.05 – Head in the Clouds, Feet on the Ground
In this episode we’ve got our head in the cloud, investigating how cloud-based architecture is taking the industry by storm. We speak with Citi Group and Starling Bank about their experiences embracing cloud tech and security, and get an insight from iboss, who provide secure cloud access anywhere in the world, on any...
Fintech Finance Presents: The Fintech Show 2.04 – No Branches, No Problem
In this episode of The Fintech Show, we find out how an institution as popular as Starling Bank can know all its customers, without ever actually meeting them. We speak with the one and only Anne Boden, CEO and Co-Founder of Starling Bank to discuss what their ideas were when starting this tremendous enterprise. To find out how an institution of their size can actually manage it all, we look to KYC wizard, Zac Cohen from Trulioo who...
Fintech Finance Presents: The Fintech Show 2.03 – The New Investors on the Block
In this episode of The Fintech Show, we look at how the new wealth management apps are changing the face of investment. Toby Triebel at Wealthsimple shows us how they are breaking down financial barriers and allowing a whole new of class of investor. We find out how from Zac Cohen how companies like Trulioo are enabling this democratization of financial services by ensuring that the investors are who they say they...
Fintech Finance Presents: The Fintech Show 2.02 – Look Who’s Paying!
In this episode of The Fintech Show, we look at how well financial institutions and companies actually know their customers, we speak with Trulioo and Payoneer to find out more. Payoneer, a global financial services company provides digital payment services around the world and as a result, needs the highest capabilities when it comes to KYC. Zac Cohen, at Truilioo over in Vancouver, gives us advice on how to learn about who your...
Fintech Finance Presents: The Fintech Show 2.01 – Let the customers do the talking
In this episode of The Fintech Show, we learn about how banks are looking at customers, their experience and how to respond to them. We speak with institutions and organisations at the forefront of this changing landscape. How do you talk to a customer and provide that tailored, emotional response over digital? To find out, we speak with: BBVA’s Gonzalez Rodriguez Westpac’s Michael Correa Citizens Bank Matt Richardson...
Fintech Finance Presents: The Fintech Show 1.16 – Payments, Cards & Biometrics
In this episode of the Fintech Show, we take a look at the future of payment technology through innovations in customer experience and security. We speak to giants in various stages of the ecosystem, from Klarna, Tinkoff Bank to Fingerprints. How are card payments in Europe developing differently from the rest of the world, we travel to Spain, China and Sweden to find out! Features from: Sebastian Siemiatkowski, CEO, Klarna gives an...
Fintech Finance Presents: The Fintech Show 1.15 – The Disruption Dossier
In this episode of The Fintech Show, we find out about how and why some organisations are seizing the day when it comes to disrupting the industry and themselves. We speak with some of the biggest names in digital transformation: Jim Marous, gives us his opinion on disruption and innovation in the finance industry – Just how important is it? Derek White, Global Head of Client Solutions at BBVA shows the commitment BBVA have to...
Fintech Finance Presents: The Fintech Show 1.14 – Enter Digiprise
In this episode, we are investigating how institutions can adapt to the way people do business in a digital ecosystem. We get insight from the people who are innovating and breaking down this challenge to help their customers. Shamsh Hadi, Co-Founder and CEO of Zorrosign in Las Vegas, who told us how they have revolutionised the industry with one of their founders being the author of e-signature patent. Derek White, the Global Head of...
Fintech Finance Presents: The Fintech Show 1.13 – What Makes a Good Collaboration, Great?
In this episode of Fintech Finance we find out, what makes a good collaboration, great. So for this, we asked thought leaders from around the industry, like Derek White from BBVA, an institution that is set on changing the paradigm. Also Signicat and Rabobank tell us about their partnership and how it can be an example for the industry in the...
Fintech Finance presents – The Fintech Show 1.12: The B-Hive Deep Dive
In this episode of the Fintech Show, we’re giving b-hive the deep dive. Their fintech ecosystem launched in 2015, and has since established itself as a powerhouse of innovation, opening hubs across the globe and striving to connect the dots between corporate partners and startups. In this special episode, we drop in on each of these hubs, and also take a look at the first annual Digital Finance Europe event, a collaboration between...
Fintech Finance Presents: The Fintech Show 1.11 – What Customers Want
In this episode of the Fintech show, we try and find out, what does the customer really want? Why should the banks actually care about the customer experience? To learn more we asked thought leaders from: Revolut, Rabobank and Quadient. Andrew Stevens, Quadient has nearly 20 years in the financial industry and is fully aware why banks are starting to improve their offerings. Nikolay Storonsky, Founder and CEO of digital bank Revolut...
Fintech Finance Presents: The Fintech Show 1.10 – Going Digital
In this episode of The Fintech Show, we’re lifting the curtain on digital banking in 2018 and beyond. Helping banks make the most of their digital transformation is Five Degrees. We chat to them about their solutions and their approach to collaboration with incumbents like Garanti Bank. Marco Witteveen from Garanti Bank describes the innovative strategies that he has implemented in their institution in the digital age. We also get...
Fintech Finance Presents: The Fintech Show 1.09 -BlockchAIn and Automation
On this episode we’re looking at the digitalisation of Banking. We also explore Block chain, artificial intelligence and open banking. We sat down with thought leaders from OEKB, Bank of America Merrill Lynch and Smartstream, to take a look at the changes currently facing the financial services industry. Angelika Sommer-Hemetsberger from OEKB tells us how Trade Finance is evolving in the digital era. We also explore blockchain...
Fintech Finance Presents: The Fintech Show 1:08- We are going on a customer journey
In this episode of the Fintech Show, we look at how the customers journey is changing in the digital world. We spoke with Avoka who try to improve the experience for customers in the financial industry. Josh Bottomley from HSBC tells us how they are using data to offer far more tailored offerings to their customers. Mark Mullen at Atom Bank, describes how they are in a strong position to take advantage of the increased customer demand...
Fintech Finance Presents: The Fintech Show 1.07 – The Innovators: Tech, Regulation and Business
In this episode of the Fintech Show, we look at how the Financial Institutions are starting to prioritise flexibility and future proof technologies into their services. We spoke with Darryl Proctor from Temenos who tells us about their flexible core system which enables the Financial Institutions to keep up with the pace of innovation. PSD2 guru Julie Connor describes how the pace of change has dramatically increased in a digital...
Fintech Finance Presents: The Fintech Show 1.06 – Moving Money Lickety Split
In this episode of the Fintech Show, we look at the fuel behind the payments revolution, instant payments. We kick off the episode with real-time payments guru – Craig Ramsey from ACI WorldWide who breaks down how and why ACI have been critical to the development and success of the industry for the last forty years. Over at Metro Bank, Ali Paterson spoke with David Thomasson about how PSD2 was fuelling the evolving Payments...
Fintech Finance Presents: The Fintech Show 1.05 – The Customer and Collaboration
In this episode of The Fintech Show, we look at how the institutions are looking at improving their customer experience. We spoke to four thought leaders on the topic: Karen Wheeler from Affinion, Benoit Legrand at ING, as well as Iain Kirkpatrick and the legendary Vernon Hill from Metro Bank. With the regulation PSD2 in affect we hear how the Institutions are collaborating with the fintech companies while also providing new services...
Fintech Finance Presents: The Fintech Show 1.04 – Data Innovation
In this episode of The Fintech Show, we’ll be looking at digital security. We will be investigating how the institutions are protecting themselves from digital security attacks. We will be getting insights from Link11, AIB and Metro Bank. So firstly, Ali Paterson headed to Frankfurt, to sit down with Link11’s managing director, Marc Wilczek who describes how they prevent these attacks. Meanwhile in Dublin, Douglas...
Fintech Finance Presents: The Fintech Show 1.03 – Your own Personal Finance Assistant
In this episode of The Fintech Show, we are looking at how Banks are trying to find the best way to start to increase their digital customer engagement and interactions. We speak with Exagens who assist financial institutions in navigating and shaping the exciting possibilities in a digital world. We also speak with OCBC who detail what they can do with the data they have on their customers. In addition Ali Paterson chats with...
Fintech Finance Presents: The Fintech Show 1.02 – A Good Time to be a Banker?
In this episode of the FinTech Show, we look at how the relationship between a Bank and their customer is changing in a digital world. We speak with the CMO of Meniga, Bragi Fjalldal, to find out how they help financial institutions capitalise on the changes offered in this exciting period. Also Doug Mackenzie went to Swedbank to find out from Lotta Loven how they have already exceeded with their customer offerings in the face of the...
Fintech Finance Presents: The Fintech Show 1.01 – How well do you know your bank?
In our first episode of “The Fintech Show” we sit down with Smartstream to discuss the advantages for a Bank to remain transparent and compliant. We get commentary on the topic from a range of institutions from a Commercial, Investment and a Retail Bank. Saxo Bank CEO, Kim Fournais talks to us of the value of the regulatory changes in the long term benefit them. Sophie Heller, COO at BNP Paribas reveals how they expect...
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