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Ulysses and Koala launch Europe’s first travel cancellation

Ulysse, the online travel agency simplifying the experience of booking airline tickets, today announced the launch of its new trip cancellation service, in partnership with Koala.

This unique service in Europe, called Koala Flex, allows Ulysse’s customers :

  • to cancel their booking for any reason up to 4 days before departure, without having to
    provide any justification
  •  to be refunded 70% of the booking price (extra included).

After a year of major upheavals in travel plans, having the opportunity to cancel with reason their booking was identified – in a post-confinement survey of its customers carried out by Ulysse – as one of the main factors (37%) that would give travellers more confidence to rebook a plane ticket. Ulysse, whose primary concern is to satisfy the demands of its customers, has therefore decided to join forces with Koala, the neo insurtech travel specialist, to enable its users to re-book their trip with a lighter mind.

Koala Flex allows travellers to cancel their trip for any reason if they no longer wish to travel: fear of a new wave of COVID-19, broken leg, COVID close contact, change of mind, etc.

Both pioneers in customer-focused innovation, Ulysse and Koala have united to deliver an optimal online customer experience: the booking cancellation is effective in just a few clicks, directly from Ulysse’s customer interface with an immediate refund of 70% of the booking price, by bank transfer and without having to provide any proof.

“We are delighted to launch this new offer in partnership with Koala. The last few months have been difficult and frustrating for our customers and our priority was to find solutions to enable them to travel with peace of mind. With this new service, our users benefit from unique flexibility.” explains Axel Guidicelli, CEO and co-founder of Ulysse.

Ugo Weyl, CEO and co-founder of Koala, adds: “This partnership with Ulysse was a natural fit for Koala, as we share the same vision for customer experience. We are very pleased to have Ulysse as one of our partners and are convinced that this service will allow Ulysse customers to book their next ticket without fear.”

For Ulysse, this partnership is part of its ambition to offer the best customer experience when booking (and now cancelling) airline tickets. This new offer is now available on Ulysse website on all flights.

In addition to this new service, future travellers will continue to benefit from everything that makes Ulysse unique: an intuitive platform with no advertising or hidden fees, top-notch customer service rated 4.9/5 on Trustpilot, and access to the best prices from more than 450 airlines.

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